If you can't find an answer below. Send us an email...
If you can't find an answer below. Send us an email...
Knocknock is a peer-to-peer item sharing and borrowing platform where communities come together and benefit from each other’s resources in a safe way. It enables individuals to borrow items directly from other users within the community. It promotes sharing resources and reducing waste by facilitating item lending.
Users can sign up, create an account, then get their identification validated. Once these initial tasks are completed, users are then able to find items to borrow or list items to rent out to others. For more details, please see our user guidelines for
Our platform hosts a wide variety of items ranging from household tools, electronics, sports equipment, outdoor gear, party supplies, and much more. The available items depend on what our community members choose to share. Please see our Terms and Conditions for what items we do not advise to list.
Simply click on the ‘Share an item’, then follow the template for uploading images, title, category, description, price (per day, week and month), pick up times, start and end date, preferred contact times, your address, item location (through coords), minimum borrow days and bond
The rental price for an item is set by the item owner per day, per week or per month (using our guidelines). In addition to this, knocknock has an administration fee of 10%, Goods and Services Tax (10% of knocknock’s fee), plus a transaction fee cost of $2.50.
There is no cost to list an item on the knocknock platform.
Knocknock advises item owners to list items based on 10% of the item value per rental period. E.g. if the item is worth $100, we advise listing it at $10 per day.
This depends on the item value. We advise with a higher valued item, then a higher bond should apply.
e.g items up to $100 value – use a 10% bond
items up to $500 value – use a 20-30% bond
Items up to $2000 value – use 40-50% bond
We strongly advise all item owners to set a bond for every item in case an item is damaged. This bond is held with Knocknock until the rental period has ended. If an item is damaged during the rental period, then we advise both the item owner and borrower to utilize our dispute resolution policy and process.
Not at this stage. We are working on this and anticipate to have this as an additional option in the future.
Item owners and Borrowers coordinate directly regarding pickup, return, and any associated logistics via the app. We strongly encourage clear communication between both parties via the Knocknock app to ensure a smooth borrowing experience. Once the borrowed item is returned, both the borrower and the owner must leave reviews to help build a trustworthy community.
The safety of everyone who uses our platform is our absolute priority. To enhance this and to make sure everyone feels safe Knocknock utilises a third-party company called ConnectID to complete an identification validation (once only) on everyone before they list or borrow an item. We also request all users complete the review process following every transaction to enhance security and trustworthiness amongst platform users.
If any issues arise during the borrowing period, we recommend utilising our dispute policy and process. We also appreciate both item owners and borrowers to communicate openly and promptly with the other party to resolve the matter amicably. If necessary, Knocknock may offer assistance or mediation to help resolve disputes.
Our community’s privacy and data are also one of our highest priorities. We have developed and implemented a Privacy Policy (link) which meets the Office of the Australian Commissioner (OAIC) standards (Australian Privacy Principles | OAIC). We also implement industry-standard security measures to safeguard your information such as compulsory tow-factor authentication. However, we advise users to practice caution and follow safety guidelines when interacting with others on the platform.
For any additional inquiries or assistance, please reach out to our support team at [whosthere@knocknock.au]. We’re here to help and ensure you have a positive borrowing and sharing experience on Knocknock.
Users are encouraged to communicate openly about the condition of the item before borrowing. Additionally, reviews and ratings help build trust within the community. Inspect items upon receipt, and if there are any concerns, reach out to the item owner and our support team if necessary.
We’re here to help! Reach out to our support team through the dashboard within your app for any inquiries, assistance, or to report any issues encountered while using the platform.
Knocknock uses PayTo for quick, secure, one-time payments through the app and directly from your bank account — no cards needed.
When you’re ready to borrow and have made a request to borrow an item you’ll be prompted to approve a PayTo agreement through your bank’s app or internet banking. This agreement covers just that one borrow, and once paid, it’s instant, secure and complete. You’ll always see the details before approving. No credit card hassles. No waiting. Just smooth, secure payments.
The rental fee, along with any applicable bonds and fees, is collected at the time of booking. The bond is reimbursed, following the item return in good order.
Once the item is returned and confirmed by the item owner to be in good order, your bond is released right away. The bond amount is released to the bank account which has been set up through your dashboard – then settings.
The item owner sets the daily/weekly/monthly borrow amount and the required bond amount for the item. In addition to this, knocknock has an administration fee of 10% of the borrow amount, Goods and Services Tax (10% of knocknock’s fee), plus a transaction fee cost of $2.50.
The bond amount is fully returned to the borrower, once the item owner confirms the item in in the correct order.
If your item is damaged, Knocknock’s bond system helps cover losses, and you’re encouraged to set an appropriate bond based on the item’s value.
If your item is not returned or stolen, raise this via the Knocknock Dispute System, within your dashboard and we will resolve the issues as quickly as possible. Please also note that each user on Knocknock has their ID validated to enhance security, safety and trust.
Yes, as an item owner, you can decline any borrow request if you’re not comfortable with the terms, borrower or timing.
The item owner sets pickup dates/days/times for each of their items. We suggest using a window of time for the potential borrower to pick the item up when the borrow is initiated.
If the borrower doesn’t show up to pick up the item or return it on time, you can contact them directly via the Knocknock Messaging system. If the issue isn’t resolved, you can file a dispute through Knocknock’s system for further assistance. Following the borrow, users can also rate the other user.
Yes, you receive the full amount you set for the daily/weekly/monthly borrow rate. Knocknock charges a 10% fee on top of this amount for the borrower.
Immediately inform the item owner through the app’s messaging system. Document the issue with photos if possible and upload these to the messaging system. Depending on the situation, the owner may offer a replacement, repair, or partial refund. Please ensure a dispute is raised through the Knocknock system, via your dashboard so the issue can be tracked and resolved.
No, borrowers are not held accountable for reasonable wear and tear. However, significant damage or misuse may result in deductions from the bond.
Yes, you can request an extension through the app. However, extensions are subject to the item owner’s approval and the item’s availability. It’s advisable to communicate with the owner as early as possible to arrange an extension and then if approved, book the item through the app.
Late returns may incur additional fees, as determined by the item owner. Consistent communication with the owner is essential to avoid misunderstandings and potential penalties.
Knocknock recommends that all in-person exchanges occur in public, well-lit areas during daytime hours. Users should communicate through the platform to maintain a record of interactions. Please see our community guidelines for more information on our website.
Please note: all users have their ID validated through the app to enhance security and trust.
Yes, if you encounter any misconduct or questionable listings, please report them to Knocknock’s support team immediately through the dashboard on your app or by emailing whosthere@knocknock.au. We take such reports seriously to maintain a safe and trustworthy community.
Yes, Knocknock offers a mobile application available on both the App Store and Google Play, allowing users to manage rentals conveniently on the go.
For any assistance or inquiries, you can reach out to Knocknock’s support team via email at whosthere@knocknock.au
Support details are also available on the dashboard within the app – under support.
Absolutely! Putting in a request is strongly encouraged. Users can put in an item request via “Submit an Item Request” as you scroll down the search function. Item requests are also available via our website www.knocknock.au
Item requests from all users then appear under “community Requests” within their relevant category.
Knocknock will advertise these requests within our community to connect potential item owners with those wanting to borrow specific items.